MMD Inspiration Cases How to support the introduction of a new product with an omnichannel campaign

Galler

How to support the introduction of a new product with an omnichannel campaign

Context

In October 2023, Galler experienced an historic moment with the launch of a new range of chocolates : A range of 6 filled chocolate bars. This new range is a brand-new format within the Galler's chocolate range : Nearly three times larger than the brand's iconic bar (and with a completely different offering between chocolate coating and ultra-generous filling).

Solution

Omnichannel Campaign :

 

Commercial Display - pack Small - 2 weeks - 112.500 impressions

Online Product sampling - 10.000 chocolates bars of 180gr distributed through our online baskets

Radio instore - 1 week of radio in 12O POS

Segmented insert email - Sent to more than 1.7M° Delhaize shoppers

Stopper Small - 4 weeks in 330 POS

 

On top of that, to booste the penetration, the introducton was supported by a strong 1+1 promotion (handled by Category manager)

Results

Some key insights of the campaign :

 

INSTORE : Stopper :

Media KPI -> Reach : + 13M° Shoppers

Sales KPI -> Product Evolution : +1500%

 

e-CRM : Segmented Insert MyDelhaize

+1.7M° clients received the MyDelhaize email

+700.000 unique openers (O.R : 39%)

 

ONLINE : Commercial Display :

Media KPI's :

115.902 Impressions

2.249 clicks

1.94% CTR

 

Omnichannel results :

MEDIA KPI'S-REACH :

+ 20M° Shoppers

+ 328 Stores in Belux

 

SALES KPI'S :

13,5% Brand Evolution

+65.000 customer buyer's reach

 

Targets
Chocolate category buyers
Objectives

Conversion

Brand awareness

Eye catcher

Trial

Brand positionning